How can we help?

Getting started

Your account, your first render, and how the studio is laid out.

Credits, plans & billing

How credits are metered, packs versus plans, offers, payment methods and refunds.

Image

Generate, edit with reference pictures, add a style in one click, restore a recipe and animate.

Video

Clips on every engine, camera moves, Replace, Effects, Extend, the Editor and the render queue.

Cinema

Films: the story, the shots, the edit and the export.

Ads Studio

Brands from a website, image ads sized for every place they run, video ads, the Ad Multiplier.

Voice & transcription

Text to speech, conversations, delivery tags, voice cloning, public voices and Scribe.

Text & roleplay

Scene writing and messaging with your characters, and Ask on the home and in every panel.

Characters & elements

A persistent cast, reusable places, products and styles, identity sheets and @mentions.

Library & storage

Where renders go, folders and favorites, uploads, quotas and shared links.

Community & publishing

Publishing to the shelf, the review step, likes and comments, Explore.

Workspaces & teams

Seats, roles and permissions, credit ceilings, invitations and ownership.

Account, privacy & safety

Sign-in, two-factor, notifications, what eroq stores, the content policy, deleting your account.

API, MCP & plugins

Keys, the REST API, ChatGPT and Claude connectors, the creative-app plugins.

Troubleshooting

Failed renders, blocked prompts, greyed-out models, missing emails and other dead ends.